Delivery and payment




Terms and time for cancellation of an order

1 Method

Write about the cancellation of the order by e-mail to the e-mail address of the online store before receiving the parcel.

2 Method

Call the store manager by phone before the beginning of the ordering. In the case of cancellation of an order after making a payment for the goods, the money is refunded within one to three working days after deduction of the amount for delivery of the goods. If the goods are paid after delivery, the buyer has the full right to refuse the goods, having paid only delivery.



Nova Poshta is the goods’ delivery to any place in Ukraine!

The online good buys can be received at the Nova Poshta depots.

Cost of delivery:

– 35 hrn for 1 unit and more + 25 hrn for money transfer;
– FREE OF CHARGE for 10 units and more + 35 hrn for money transfer.

The payment is made only for the goods and delivery; there is no additional payment during the order receipt at Nova Poshta depot.

Delivery terms:

According to the Nova Poshta schedule.
During the order confirmation you can negotiate with the internet shop operator the delivery date and the branch in your city where to pick up the goods.

How to arrange delivery:

1. Choose your city on the website (in case your city is absent in the menu, input the name of your city in the field “Other city”)
2. You can also choose the city or change it directly during the order confirmation
3. While making the order choose the method of delivery Nova Poshta and fill in your personal data including Nova Poshta depot where you will receive the order
4. For the confirmation of your order you will be contacted by the internet shop manager who will specify the nearest branch in your city where to pick up the goods and answer all your questions.
5. You will receive SMS with the consignment note number from Nova Poshta once the order is arrived at the depot.
Important: your order will be kept at Nova Poshta depot free of charge during 5 working days. If after this period you don’t receive the order the goods will be returned to the internet shop.
6. It is necessary to specify the consignment note number from SMS and show the passport during the order receipt at Nova Poshta depot.
7. Nova Poshta depots work according to the schedule.

Ukrposhta

Cost of delivery:

– 20 hrn for 1 unit and more;
– FREE OF CHARGE for 10 units and more

The payment is made only for the goods and delivery; there is no additional payment during the order receipt at Ukrposhta depot.

Delivery terms:

According to the Ukrposhta schedule.
During the order confirmation you can negotiate with the internet shop operator the delivery date and the branch in your city where to pick up the goods.

How to arrange delivery:

1. Choose your city on the website (in case your city is absent in the menu, input the name of your city in the field “Other city”)
2. You can also choose the city or change it directly during the order confirmation
3. While making the order choose the method of delivery Ukrposhta and fill in your personal data including Ukrposhta depot where you will receive the order
4. For the confirmation of your order you will be contacted by the internet shop manager who will specify the nearest branch in your city where to pick up the goods and answer all your questions.
5. You will receive SMS with the consignment note number from Ukrposhta once the order arrived at the depot.
Important: your order will be kept at Ukrposhta depot free of charge during 5 working days. If after this period you don’t receive the order the goods will be returned to the internet shop.
6. It is necessary to specify the consignment note number from SMS and show the passport during the order receipt at Ukrposhta depot.
7. Ukrposhta depots work according to the schedule.

Method of payment:

– Collect on delivery – during the receipt of order at Nova Poshta and Ukrposhta depots
– Bank transfer - payment on account received is made at any bank or from your company’s settlement account.
Once the bank transfer method is chosen the delivery of goods is made only after the receipt of funds to our account
– Online payment by Visa or MasterCard

The delivery of goods is possible only after the confirmation of the payment.